Technical Service - Anniston

We are currently recruiting a Technical Service Representative for an exciting, fast growing firm located in Anniston, AL(see spec's). If this position could be of interest to you or if you might know someone please contact John Wilson,The Tidewater group.

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Job description:

Technical Service Representative for Anniston, AL plant.

They must be a Chemical or Mechanical Engineer. We can take a new graduate but would rather have someone who has worked in a manufacturing role before.

Job Description

Role is for a Marketing Technical Service Representative for TherminolĀ® Heat Transfer Fluids and related products/services to new and existing customer base in North America. This position will be based out of Anniston, AL and will be focused on developing relationships with engineering companies in the North American region.

Provide "world class" technical support in areas of fluid selection, engineering seminars, design reviews, on-site consultation, and troubleshooting to customers.
Focused on developing strong engineering company relationships through direct contact, cold calls, engineering seminars, design seminars and project support.
Develop and maintain project pipeline for global commercial and MTS team.
Maintain an excellent knowledge and understanding of chemistries and applications.
Work effectively and maintain strong relationships with a variety of different functions within the chemical industry, from engineering companies, original equipment manufacturers toend users.
Manage sample analysis program for accurate technical interpretation and timely feedback of lab results to customers.
Qualify leads and provide consultation for hotline and website customers.
Communicate technical information and be a valued member of a global team.
Document and communicate all customer activities through call reports in customer
relationship management database.

Bachelor's degree in Chemical or Mechanical Engineering required.
Advanced degree a plus.

Manufacturing/operations experience desirable
Knowledge and experience in heat transfer applications for industrial or specialty chemicals a plus
Ability to build effective working relationships with external/internal contacts
Good organization skills, ability to manage several key objectives at the same time
Strong computer skills and efficiency in Microsoft Office
Self starter with ability to work autonomously, must be highly motivated and results oriented
Excellent communication (written and oral) and presentation skills
Strong troubleshooting skills
Self-directed, creative and takes initiative
Bilingual (English/Spanish) is a plus

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